Contact Us

At Wombat we continually strive to evaluate our customer needs. As part of this process we welcome any comments that you may have.

Please feel free to email us at:
customerservice@wombat.com.au

Alternatively, you can call us Toll Free on 1800 331 172 or write to us at:

Wombat Customer Feedback,
PO Box 7,
St Peters NSW 2044.

Wombat VIP Club FAQ's

hide

I'm a member of the Wombat VIP Club but I haven't received my VIP Club Rebate Voucher?

Please call us Toll Free on 1800 331 172 or write to us at Wombat VIP Club, PO Box 7, St Peters NSW 2004.

hide

How can I change my details for the Wombat VIP Club?

There are three ways you can change your details for the Wombat VIP Club.
Email us at: vip@wombat.com.au
Call us Toll Free on 1800 331 172
Write to us at Wombat VIP Club, PO Box 7, St Peters NSW 2044

Wombat eClub FAQ's

hide

How can I change my email address?

You can change your email address by emailing us at vip@wombat.com.au ask for you details to be updated. Please include details of your old email address, new email address and full name in your message.

hide

How do I unsubscribe from Wombat eClub to stop receiving emails?

There are two ways you can unsubscribe from Wombat eClub.

1. Click on the unsubscribe link at the bottom of any email that Wombat has sent you.
2. Email us at vip@wombat.com.au and ask to unsubscribe and be removed from our mailing list. Please allow 7 days for this to take affect.

Policies

hide

Wombat Refund and Exchange Policy

Refund:
If you sinply change your mind or make the wrong decision on full priced items, we will refund within 21 days if the item is unworn, in its original condition with tags attached and you have proof of purchase.

Sale items are not eligible for a refund unless faulty as a result of manufacturer error and proof of purchase is provided.

Exchange:
If you simple change your mind or make the wrong decision on full priced items, we will exchange or issue a credit note within 30 days if the item is unworn, in its original condition with tags attached and you have proof of purchase.

If you simple change your mind or make the wrong decision on sale items, we will exchange or issue a credit note within 14 days if the item is unworn, in its original condition with tags attached and you have proof of purchase.

For returns on lay-by items, the Refudnna dn Exchange policy applies from the date of lay-by finalisation. Wombat stores will exchange, issue a credit note or refund an item if it is faulty as a result of manufacturer error and proof of purchase is provided.